Refund policy

EXCAPE APPAREL – Return & Refund Policy

Last Updated: June 30, 2026

At EXCAPE APPAREL, each item is made to order specifically for you. Because of this, we are unable to accept returns or exchanges for most orders. Please read our policy carefully before making a purchase.

Returns

We do not accept returns for:

  • Incorrect size ordered by the customer

  • Buyer's remorse or change of mind

  • Preference changes

  • Ordering the wrong color or product

  • Minor variations in print placement, color, or garment measurements that fall within normal manufacturing tolerances

Please review our size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we will make it right.

To be eligible for a replacement or refund, you must contact us within 7 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

After reviewing your claim, we may issue:

  • A replacement item at no additional cost, or

  • A full or partial refund, depending on the situation.

Lost Packages

If your package is marked as delivered by the shipping carrier but cannot be located, please first check with household members, neighbors, or your local carrier.

EXCAPE APPAREL is not responsible for packages that are lost or stolen after being marked as delivered.

If a package is lost during transit before delivery is completed, please contact us so we can work with the shipping carrier to resolve the issue.

Order Changes & Cancellations

Because our products are made to order, orders begin processing shortly after they are placed.

For this reason, we cannot guarantee cancellations or modifications once an order has entered production.

If you need to update your order, contact us immediately after placing it. If production has not yet started, we will do our best to accommodate your request.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact EXCAPE APPAREL through the contact information provided on our website. We are committed to providing excellent customer service and will work to resolve any legitimate issues as quickly as possible.